The Effects of Process Innovation and Partnership in SCM: Focusing on the Mediating Roles

Yoonkyo Cho1 and Chunsu Lee2

  1. Dept. of K-Internet Business Management
    Halla University, Wonju, 26404 Korea
  2. Dept. of International Trade
    Pukyong National University, Busan 48513, Korea


In this study, we examined the impact of supply chain management factors on firm performance, and we focused on the mediating role of process innovation and partnerships. For the analysis, we surveyed 193 workers working in smartphone manufacturing companies. We found that information systems, support of top management, and performance management have positive impacts on a company’s process innovation. The factors that affect partnership are the support of top management and performance management. Process innovation and partnership also positively affect a firm’s financial and nonfinancial performance. Nonfinancial performance also shows effectiveness. Thus, to improve a firm’s supply chain management (SCM) performance, companies should focus on enhancing process innovation and partnerships that positively affect firm performance. Furthermore, this research can serve as a stepping stone for the development of SCM in line with the technological innovation of Industry 4.0.

Key words

Process Innovation, Partnership, SCM Factors, Industry 4.0

Digital Object Identifier (DOI)

Publication information

Volume 21, Issue 2 (April 2024)
Special Issue on Deep Learning Techniques in Intelligent Internet of Things and 5G Communication Networks
Year of Publication: 2024
ISSN: 2406-1018 (Online)
Publisher: ComSIS Consortium

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How to cite

Cho, Y., Lee, C.: The Effects of Process Innovation and Partnership in SCM: Focusing on the Mediating Roles. Computer Science and Information Systems, Vol. 21, No. 2, 453–472. (2024),