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Decision-Making Support for Input Data in Business Processes according to Former Instances

José Miguel Pérez Álvarez 1 , Luisa Parody 2 , Marı́a Teresa Gómez-López 3 , Rafael M. Gasca 3 , and Paolo Ceravolo 4¹

1. NAVER LABS Europe
   6 Chemin de Maupertuis, 38240 Meylan, France
   jm.perez@naverlabs.com
2. Universidad Loyola Andalucı́a
   Avda. de las Universidades s/n. 41704 Dos Hermanas (Sevilla), España
   mlparody@uloyola.es
3. Universidad de Sevilla
   Av. Reina Mercedes s/n, 41012 Sevilla, España
   {maytegomez,gasca}@us.es
4. Universita’ degli Studi di Milano
   Via Festa del Perdono, 7, 20122 Milano, Italy
   paolo.ceravolo@unimi.it

Abstract

Business Processes facilitate the execution of a set of activities to achieve the strategic plans of a company. During the execution of a business process model, several decisions can be made that frequently involve the values of the input data of certain activities. The decision regarding the value of these input data concerns not only the correct execution of the business process in terms of consistency, but also the compliance with the strategic plans of the company. Smart decision-support systems provide information by analyzing the process model and the business rules to be satisfied, but other elements, such as the previous temporal variation of the data during the former executed instances of similar processes, can also be employed to guide the input data decisions at instantiation time. Our proposal consists of learning the evolution patterns of the temporal variation of the data values in a process model extracted from previous process instances by applying Constraint Programming techniques. The knowledge obtained is applied in a Decision Support System (DSS) which helps in the maintenance of the alignment of the process execution with the organizational strategic plans, through a framework and a methodology. Finally, to present a proof of concept, the proposal has been applied to a complete case study.

Key words

Business processes, Input Data, Decision-making support, Evolution Models of variables, Constraint Programming, Process Instance Compliance

Digital Object Identifier (DOI)

https://doi.org/10.2298/CSIS200522051P

Publication information

Volume 18, Issue 3 (June 2021)
Year of Publication: 2021
ISSN: 2406-1018 (Online)
Publisher: ComSIS Consortium

Full text

Available in PDF
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How to cite

4, J. M. P. Á. 1. ,. L. P. 2. ,. M. T. G. 3. ,. R. M. G. 3. ,. a. P. C.: Decision-Making Support for Input Data in Business Processes according to Former Instances. Computer Science and Information Systems, Vol. 18, No. 3, 835–865. (2021), https://doi.org/10.2298/CSIS200522051P